Frequently Asked Questions

View our most commonly asked questions regarding how our competitions run.

Who is eligible to enter a competition?

The competition is open to residents of the United Kingdom who are 18 years or older.

How is a winner selected?

We use a random number generator to select a winner. Whoever has the ticket number that is generated will win.  

Do I get notified if I win?

Yes, no matter if you win or lose, once the competition winner has been selected you will get an email to announce if you have won, or not automatically.

How many tickets are in each draw?

The tickets available for a draw are displayed on the competition page. The number of tickets purchased so far is also displayed, so you can work out your odds of winning. 

Can I withdraw my ticket?

Unfortunately, we cannot allow a refund on a ticket already purchased. 

Is my payment secure?

All payments are encrypted and no payment details are stored on our system. 

How do I claim / receive my prize?

We will arrange a delivery of your prize if it is physical goods. For cash prizes we will still arrange a meet, so we can photograph yourself with the prop cheque. 

Still have a question about our competitions or service?

Please contact us and we will get back to you ASAP.